Privacy Policy

Effective Date: September 1, 2025
Last Updated: September 1, 2025

1. Introduction

Welcome to Frameco AI ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our character-based content creation platform.

2. Information We Collect

2.1 Information You Provide to Us

  • Account Information: Name, email address, username, password, and profile information
  • Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
  • Content: Characters, images, designs, and other creative content you upload or create using our platform
  • Communications: Messages you send to us, including customer support inquiries and feedback

2.2 Information We Collect Automatically

  • Usage Data: How you interact with our platform, features used, time spent, and navigation patterns
  • Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
  • Log Data: Server logs, error reports, and system activity
  • Cookies and Similar Technologies: As described in our Cookie Policy

2.3 Information from Third Parties

  • Social Media: If you connect social media accounts, we may receive profile information and content permissions
  • Analytics Providers: Aggregated usage statistics and performance metrics
  • Payment Processors: Transaction confirmations and payment status updates

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our character creation services
  • Process payments and manage your account
  • Generate and customize character-based content according to your preferences
  • Communicate with you about your account, updates, and promotional offers (with your consent)
  • Provide customer support and respond to your inquiries
  • Analyze platform usage to enhance user experience
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our terms of service

4. Legal Basis for Processing (EU Users)

We process your personal data based on:

  • Contract Performance: To provide our services as outlined in our Terms of Service
  • Legitimate Interests: To improve our platform, ensure security, and communicate about our services
  • Consent: For marketing communications and optional features (you can withdraw consent anytime)
  • Legal Compliance: To meet regulatory requirements and legal obligations

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in these circumstances:

5.1 Service Providers

We work with trusted third-party service providers who help us operate our platform, including:

  • Cloud hosting and storage providers
  • Payment processors
  • Analytics and performance monitoring services
  • Customer support tools
  • Marketing and communication platforms

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to:

  • Protect our rights, property, or safety
  • Investigate potential violations of our terms
  • Prevent fraud or security breaches
  • Comply with legal processes

5.3 Business Transfers

If Frameco AI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and employee training
  • Secure payment processing through certified processors

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Content you create may be retained according to your account settings and our platform requirements. You can delete your content and account at any time through your account settings.

8. Your Rights and Choices

8.1 All Users

  • Access: Request information about the personal data we hold about you
  • Correction: Update or correct inaccurate personal information
  • Deletion: Request deletion of your personal data (subject to legal requirements)
  • Data Portability: Request a copy of your data in a portable format
  • Opt-out: Unsubscribe from marketing communications

8.2 EU Users (GDPR Rights)

  • Right to Rectification: Correct inaccurate personal data
  • Right to Erasure: Request deletion of personal data
  • Right to Restrict Processing: Limit how we process your data
  • Right to Object: Object to processing based on legitimate interests
  • Right to Data Portability: Receive your data in a structured format
  • Right to Withdraw Consent: For processing based on consent

8.3 California Users (CCPA Rights)

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising privacy rights

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions by the European Commission
  • Other lawful transfer mechanisms as applicable

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending an email notification to registered users
  • Displaying a prominent notice on our platform

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

If you have questions about any of our legal documents, please contact us at:

Email: frameco@salah.sh

Support: frameco@salah.sh